Rockport RV Resort by Rjourney

I left very unhappy from this RV park and have never experienced such horrible customer service by the manager Carrie and her assistant Stacy. To start anytime you might have a question or need assistance with something they will make you feel like your a nusenc. This place will return your packages and we are a traveling work family and I have never at any of the parks I've been at been refused a USPS package. They will make you feel like you are not worth staying there over some complaints, not even if you 100% addressed them and did exactly what was asked of you. They overlook the bigger issues of exposed niddles in restroom, people smoking constantly in restrooms and not cleaning the mold in the showers.

Lastly, when I went to cancel my rebooking because they said I that's all they where doing, but said I could come back another time which made no sense. I asked for a cancelation receipt or email and would be okay with something in writing, the Manager, said I have nothing to give or am giving you and I stated I really wanted some kind of confirmation and she told me To Get Out OF the Office!!! Then I called the customer service number and they where able to provide an email immediately and I asked why she couldn't give me something and they said They didn't know, because she could have.

Ok, well if ya like to live next to trashy people then this is the place for you, they give ya a list of rules which none are enforced. OH if ya love cats they can just walk all over without a leash, that’s what our neighbors did, they have 4 cats they kept letting them in and out of there camper. Also there entrance just absolutely 💯 POS!!! They can’t afford to fix a dam pothole! Seems like 85% live there full time and not a dam person knows how to CLEAN there YARD! Will Not go back nor recommend to stay. If ya know, ya know!

Regrettably, my recent experience at Rockport RV resort by R-Journey in South Texas was far from satisfactory, marked by a multitude of issues that significantly overshadowed any potential positives and there are some positives despite the criticism that follows.

The entry and parking lot, plagued by deep potholes that transform into a muddy mess during rain and a dusty expanse when it's dry, created a constant challenge. The resulting mud-covered vehicles, caused by the poor conditions, made for a disheartening and inconvenient aspect of daily life. Primarily housing full-time working families, the park's atmosphere was dominated by the early-morning roar of diesel trucks rumbling down the narrow roads to work at 6 am, the return of night-shift workers at 2 am and the hearty screams of children in the evenings. This dynamic environment, while reflecting diverse lifestyles, led to disruptions that hindered the overall tranquility of the community. Large barking dogs, some left tied up outside unattended, added an element of concern for safety and the well-being of animals. The apparent lack of responsible pet ownership, as evidenced by uncollected waste, contributed to a less-than-inviting atmosphere in some areas. The Saturday breakfast, known for challenging even the strongest of digestive systems, offered limited appeal with its lack of variety and consideration for diverse dietary needs. While the option for direct package deliveries to sites was convenient, the draconian policy of returning RV guest mail to sender without notice was not only unwarranted but also contributed to an overall sense of neglect. The presence of aging, dilapidated RVs with tarps on roofs, ACs mounted in windows, and severe water damage underscored concerns about the park's maintenance standards. It painted a picture of a community where the physical infrastructure was lacking attention and care. The dismissive park manager, coupled with an office marked by high turnover and understaffing, created an environment where legitimate guest concerns were not only ignored but met with defensiveness. The evident disconnect between the corporate office and park management, particularly in billing matters, added a layer of frustration. I was incorrectly billed for electric almost every month. I was told I had not paid the previous months rent multiple times, luckily I demanded a printed receipt each month and was able to prove that I had in fact paid. Maintenance issues further compounded the problems, with maintenance staff turning off water and power without notice, leading to personal and professional inconveniences. Communication was absent, as my RV was unplugged to perform repairs to the pedestal while I was working on my computer, causing an unnecessary loss of work.  Requests for consideration were met with silence, highlighting a lack of basic respect. The lingering smell of marijuana and septic in the evenings contributed to an unpleasant ambiance, further detracting from the overall living experience.

I made efforts to politely resolve issues with billing, utilities and package delivery with park staff. The corporate office dismissed my concerns so I'm leaving this review to get their attention and give them another chance to address guest concerns in a professional way. I don't like leaving negative reviews and with a simple apology I will be happy to rewrite this one highlighting the reasons I chose this park for the last three winter seasons.

The people Seemed nice enough unless you are visitng. like I did for a month. I saw that they had entertainment and things going on like the last night I was there they had a food truck. I was never notified of any of these things. We had a freeze that I had no idea about. I don’t have local settings on my TV and I Was never notified by the email there was gonna be freeze, I went 3 days without water.

The people that were next door to me all of a sudden started parking closer and closer to my truck. I couldn’t even get in my truck, one day I went through the passenger side.

You know, I guess if you look for a place to stay maybe you can blend in obviously I did not.

Finally, accidentally one of my dogs tripped over a Miss Nina. I called the office is I wanted to give her flowers and they said they couldn’t give me her information understandably. But they didn’t even offer to say well miss, bring the flowers and we will give them to her. So, Miss Nina, I’m sorry.