Yogi At Shangri-La On the Creek

We recently stayed at Yogi Bear Campground in Milton, PA.

The staff are very friendly and nice but they do NOT have enough staff. Upon arrival during check in we were asked to go get in line. We waited for a long time to check in. The staff are not educated to use the computers and would have to asked another employee to help them. There were computer issues. The system kept going down. The staff are very frustrated with the computer systems and soo are the visitors. This is all you heard everyone complain about.

We had a list of activities we were planning on doing prior to our arrival. Upon arrival we noticed the activities were changed and there was nothing for our little ones to do on Saturday. We questioned this and was told due to the lack of staff they changed the activities because this was their big BINGO mania day. The activity staff said they would try to accommodate us on Saturday the best they could. We did not participate in this due to the lack of staff.

We paid for a Bear visit on Saturday at 5:30 p.m. There was computer issues again. This is very frustrating to your staff and customers.

On Saturday we tried to surprise everyone with the Bear visit at 5:30 pm as scheduled at our site. Well low and behold at 5:45 p.m. no one had shown up. We were wafting to go back to the pool area. A manager rode by on the golf cart and we flagged her down and questioned the bear visit? She responded that she didn't know anything about a bear visit but she would check into this for us. She also responded that we should of been notified if they could not come before the visit time and not after the visit time. She used her radio and the staff responded the visit was changed to 8:30 p.m. and I made her aware this would be too late for our little ones and I knew we scheduled it for 5:30 p.m. and no one notified us of the change. She said she was going to go check on this. About 15 minutes later she came back and said the bears are having a hard time waking up but they would be up soon. After another long 30 minutes the staff and the bear finally showed up. Soo this took out another 2 hours of our time the kids could not do anything as we didn't want to miss the bear visit. When the bear finally arrived the kids really enjoyed them.

The telephone system is another issue. Please fix your intranet service so we can connect.

We would love to do another family vacation their next year but after our experience may reconsider going somewhere else.

We recently stayed in a handicap cabin for an extended weekend. Cabin was nice, clean, and handicap accessible. The bathroom was large, grab bars in the bathroom, and large roll in shower.

**Cons**

#1 - There is no lifeguard at the pool nor are they monitoring. Kids were climbing up the slides and making “trains” on the slides 6 kids deep which was deferring other kids from using the slides.

#2 - Wi-Fi/Cell Service is HORRIBLE. There is a nice JellystonePark app which gives you alerts/advises of activities for the day and sends you alerts however because cell service/Wi-Fi is so horrible, you can’t receive the alerts and they don’t give you a paper schedule.

#3 - Staff. Staff are far from helpful/nice. The older lady in the gift shop/check in has no idea what she is doing. I heard her tell multiple people she didn’t know how to link rewards, etc. At the activities center we paid for some activities with our credit card, no issues. The next day someone else from our group went to pay for activities and were told cash only. I guess the rules changed in 24 hours.

#4 - We paid for a private bear visit to visit at 5:30. We planned our whole day around it and made sure we had all kids at the campsite at 5:30 for the “surprise”. 5:30 came around, no bear. We saw a staff member on their golf cart around 5:45 and flagged them down. They radioed and was told it got pushed back to 8:00 which no one told us about. We explained that’s too late for toddlers so she came back around 15 minutes later to advise Yogi was waking up and would be there soon. Another 15 minutes and Yogi showed up. Yogi was patient and took time to see everyone so overall that turned out fine but we shouldn’t have had to wait.

**Pros**

#1 - Like I said, cabins were nice. Other campers are respectful.

#2 - Lots of activities for kids.

#3 - Kuddos to some staff. One of the activities coordinators (shirt spiked hair) made sure to greet us each time she saw us. Was super nice. The Bear Handler that came to our camper for a private visit was super nice and had a constant smile on her face and took pictures of everyone. She had darker/kinky curly hair.

This place was awesome. Our go to for years. This past season has been an absolute train wreak. Let's start off in May. I ran Ecoli contaminated water through my entire brand new camper ( which cost 6 figures btw). Only way I found this out was because I know everyone who used to work there. They contaminated my entire family and couldn't even call to say so. June I return and have to teach the activities person how to play candy bar bingo i didn't mind we are all new at some point but it's not my job.. July splash pad closed for bad pump but mysteriously opened the next day after no repairs were made. I canceled late July and August. Return in October. Had a free night it took 6 phone calls and several email's until someone could figure out how to redeem it. Same trip in October I get a phone call Saturday am to see when I'm going to check in. I've been there since Thursday night at this point. Talk about a security issue. You don't know who is even in your park. They now charge $9 pp per day for halloween which they never did before and my son (7) couldn't even use the jumping pillow half the time because big unsupervised kids where playing football on it. Um hello there's a whole field you could play football in. Top it all off with management only awarding one site decorating winner ( been top 5 for the past 3 years) told her about it and response was " I'm sorry we are all new and didn't know ". That helps me how ? They had a photo contest tha was over the 29th of October. Gee guess what they never posted any pictures or a winner. Place is a total waste of time anymore. From no staff,bad management and increased prices it's definitely time to move on. So sad because this used to be our favorite campground.