We recently stayed at Yogi Bear Campground in Milton, PA.
The staff are very friendly and nice but they do NOT have enough staff. Upon arrival during check in we were asked to go get in line. We waited for a long time to check in. The staff are not educated to use the computers and would have to asked another employee to help them. There were computer issues. The system kept going down. The staff are very frustrated with the computer systems and soo are the visitors. This is all you heard everyone complain about.
We had a list of activities we were planning on doing prior to our arrival. Upon arrival we noticed the activities were changed and there was nothing for our little ones to do on Saturday. We questioned this and was told due to the lack of staff they changed the activities because this was their big BINGO mania day. The activity staff said they would try to accommodate us on Saturday the best they could. We did not participate in this due to the lack of staff.
We paid for a Bear visit on Saturday at 5:30 p.m. There was computer issues again. This is very frustrating to your staff and customers.
On Saturday we tried to surprise everyone with the Bear visit at 5:30 pm as scheduled at our site. Well low and behold at 5:45 p.m. no one had shown up. We were wafting to go back to the pool area. A manager rode by on the golf cart and we flagged her down and questioned the bear visit? She responded that she didn't know anything about a bear visit but she would check into this for us. She also responded that we should of been notified if they could not come before the visit time and not after the visit time. She used her radio and the staff responded the visit was changed to 8:30 p.m. and I made her aware this would be too late for our little ones and I knew we scheduled it for 5:30 p.m. and no one notified us of the change. She said she was going to go check on this. About 15 minutes later she came back and said the bears are having a hard time waking up but they would be up soon. After another long 30 minutes the staff and the bear finally showed up. Soo this took out another 2 hours of our time the kids could not do anything as we didn't want to miss the bear visit. When the bear finally arrived the kids really enjoyed them.
The telephone system is another issue. Please fix your intranet service so we can connect.
We would love to do another family vacation their next year but after our experience may reconsider going somewhere else.