Sky River RV

We purchased our 2020 Jayco fifth wheel from Sky River RV in Paso Robles and have continued to have it maintained by their on-site service department. Not only was our sales experience top notch from beginning to end, but their current service department team is simply outstanding. Sky management and the owner would do well to keep this team happy as they are quite an asset from a customer service perspective. Austin is an engaging and proactive service manager who will do his best to accommodate full timers knowing that we require a reasonably quick turnaround. Erin is an amazing service advisor and communicator and kept us informed via daily statuses, so we never felt forgotten. The ladies are just as friendly, professional and hard working and are a major contributor to the team. Being a military family, we appreciate Sky River's fair and affordable pricing and have referred many of our military family, friends and colleages to Sky River over the last few years - so stop on by! You wont be disappointed.

'17 Fleetwood Bounder 33c: My livening room slide got stuck 1/2 way open. I called Sky River RV-Paso Robles and spoke with Melody. She was very pleasant and got me in w/in 3 1/2 weeks. I showed up and was met by very friendly staff. I met with Melody who wrote up my service order. She kept me updated on the repairs and called when completed. Ext warranty did not cover the repairs, so I was expecting $$$$$. Wow to my surprise, great price for the repairs! I can't say enough how great the staff was. Thank you Melody. * I live 1 1/2 hours away, but for major repairs I will definitely drive here.

Sales department is great, service department is horrible. To say our overall service dept experience was poor is an understatement.

For context, we live in our camper and were very open with the service dept regarding. We confirmed three separate times over three months (two phone calls and one physical stop in), that the warranty repairs and three purchased improvements would take one week. We wanted to make sure because we had over five warranty repairs. Unfortunately, when we dropped off the camper on August 2, we were told two weeks for repairs. We were also told that warranty repairs would be submitted and we would have a quote for the purchased improvements August 4 or 5. We didn’t hear anything and called Aug 6. Warranty repairs hadn’t been submitted (and wouldn’t be until Aug 8) and we received a quote after calling. We stopped in Aug 8 to pick up items from the camper for the additional, unplanned week and spoke with the service manager, who said he tries to estimate with customers two to three weeks for repairs. Had we known this when we first called in May 2023, we would have appropriately planned.

We picked up our camper Aug 10 after the purchased improvements of $2,000+ were completed. A few warranty repairs had been submitted Aug 9 (had been told Aug 8), but not all of them. At this time, we were told to expect to have warranties and parts to be in and ready for repairs at the end of Aug or early Sep, which is significantly longer than originally told. When we got home, we found wood chips and dirty boot prints in the bathroom and bedroom where purchased improvements had been completed. Two minor repairs (ribbing around table and cracked wood that needed to be replaced) that were completed when the camper was in for repairs are poorly executed (see pictures).

We’re extremely disappointed in our experience with the service department at Sky River RV Paso Robles. We did our due diligence communicating because we understood how many repairs we had, but the lack of communication and miscommunication from the service dept has extended our repairs from one week to over one and a half month. Use caution when working with Sky River RV service department.