Sales department is great, service department is horrible. To say our overall service dept experience was poor is an understatement.

For context, we live in our camper and were very open with the service dept regarding. We confirmed three separate times over three months (two phone calls and one physical stop in), that the warranty repairs and three purchased improvements would take one week. We wanted to make sure because we had over five warranty repairs. Unfortunately, when we dropped off the camper on August 2, we were told two weeks for repairs. We were also told that warranty repairs would be submitted and we would have a quote for the purchased improvements August 4 or 5. We didn’t hear anything and called Aug 6. Warranty repairs hadn’t been submitted (and wouldn’t be until Aug 8) and we received a quote after calling. We stopped in Aug 8 to pick up items from the camper for the additional, unplanned week and spoke with the service manager, who said he tries to estimate with customers two to three weeks for repairs. Had we known this when we first called in May 2023, we would have appropriately planned.

We picked up our camper Aug 10 after the purchased improvements of $2,000+ were completed. A few warranty repairs had been submitted Aug 9 (had been told Aug 8), but not all of them. At this time, we were told to expect to have warranties and parts to be in and ready for repairs at the end of Aug or early Sep, which is significantly longer than originally told. When we got home, we found wood chips and dirty boot prints in the bathroom and bedroom where purchased improvements had been completed. Two minor repairs (ribbing around table and cracked wood that needed to be replaced) that were completed when the camper was in for repairs are poorly executed (see pictures).

We’re extremely disappointed in our experience with the service department at Sky River RV Paso Robles. We did our due diligence communicating because we understood how many repairs we had, but the lack of communication and miscommunication from the service dept has extended our repairs from one week to over one and a half month. Use caution when working with Sky River RV service department.