Higgins Lake-Roscommon KOA

We normally stay at the state parks, but with camping becoming more and more popular, I couldn’t find a site. We went up to celebrate my moms life and to lay her to rest as she grew up on Higgins lake. Courtney was an awesome manager and although looked as if she was short staffed during the weekdays, still took the time to talk with me. She seemed to be a really hard worker which is something that is hard find nowadays. She explained the campground is going to be going through a renovation and I am looking forward to what the owner is going to do with it. We will hopefully be staying here again next year as we look for lakefront property.

from start to finish the experience was not good. my parents came up ,first they were given wrong cabin and got moved the new cabin and it was also filthy . it looked as though someone dumped hairballs and dirt everywhere . then they got moved again to a yurt, the yurt was infested with roaches! they were everywhere and when my parents had the management come down they really didn’t care much, they also told my parents that a group got drunk in there and was throwing up in yurt , i cannot believe they would even tell my parents that. They promised my parents they would get the roaches out with some equipment and it never happened. we also had a bees nest in a tree in front of yurt and they promised to take care of that and never did , we had bees swarming us all the time . My parents weekend got ruined and had to leave early and they did nothing to compensate them at all said there’s nothing they can do and my parents spent a lot of money . Then my cousins who came , the heater didn’t work in their cabin , they were promised that a space heater would be dropped off to them , that never happened. we also got a yurt and it was nasty , bugs everywhere , mold all over the top of it , shower didn’t drain was standing in ankle deep water while showering was just horrible and dirty and never cleaned at all. the heater in the yurt was sketchy and we were afraid to use it . The refrigerator in it was dirty and gross, it was a holiday weekend and staff wasn’t showing up to work , cleaning wasn’t done it was a mess . the owners are selfish and i cannot believe they wouldn’t compensate my parents or cousin or even us . we don’t advise anyone to go here it was terrible and should have the health department called on them . thanks for ruining our holiday weekend guys you should be ashamed.

We had a very relaxing family vacation here. Three campsites total were in our group. We had such a lovely time. We were outside almost the whole time even during light rain. The sites were pull through with full hook-ups. This is a very sandy campground but every campground in the area is and we knew it would be.

The staff, Courtney and her new trainee (sorry i can't remember her name) made the visit so much more enjoyable. They were helpful when our hose sprung some leaks and gave us a loner to use. The store has many helpful items in it and a gift shop too. The ice cream was delicious and fresh so we walked up to the store every day. The wood they sell is nice and dry for burning.

We did not stay in the cabins but we did look inside one. They are so cute and efficient little cabins. They also have yurts!

It doesn't have tons of extras but we don't camp for that. We camp to be outside together. We've been here before and will be back again.

Note- the online booking site showed the campground almost full but it was mostly empty. I'm sure that the reason why is the booking site being wrong. We notified them at the check-in desk about the problem and told them that's probably why there weren't many campers.

I would seriously reconsider if you are thinking of booking here. The campsites are tiny, you will be right on top of your neighbor. The shower facilities are a joke, good luck finding a shower head that actually works how it should. The worst part is the customer service.

I was told by the front desk staff/reception staff that I would receive for cancelling my spot within the 14-day timeframe. I have waited over 3 weeks to hear from someone. I was never told I would be paying 100% of the cost of my reservation until check-in day, otherwise we would have never let the spot go. I understand that it may have been an oversight of the worker at my time of cancellation that I came in on a holiday weekend. But the woman I spoke with, we had to revisit my reservations 3 times before I could cancel since when I tried to do it online myself it was going to make me cancel all three spaces. We had several family members in town that weekend and could have used the extra space if we weren’t going to get our money back, which she had reassured me I would receive back 100% of my expenses. The weekend at your facility for our first trip was less than satisfactory due to the customer service and lack there of available being short handed that weekend. Multiple times there was no one at the store during business hours, no signs up, or closed early. My sister even injured herself on the bathroom doors that have nails exposed, tried to get first aid and no one was there… again. It seems like a little response would go a long way for an company who got kicked out of the KOA community, as well as having their customer service line ironically be labeled customer satisfaction. It appears you have no concern for the experiences of families and have no character in following up or following through with your promises.

After reading the reviews I was a little worried about staying here but it was better than the reviews lead you to believe. The young lady working when we checked in was very friendly and helpful. The camp store was really nice with lots of nice items and snacks.

You can tell they are putting money into the place and looks like they are slowly remodeling it.

The bathrooms could use a little more cleaning. When we showed up they were really clean and by the end of our stay they were starting to get dirty. You could tell they hadn't been cleaned as the same stuff was there the next day. But it wasn't as bad as the reviews lead you to believe. Also have to remember guest can big pigs too.

Overall a decent place and look forward to seeing what improvements they continue to make.

Also feel like if you bring things to the staffs attention they try their best to fix/accommodate you. Everyone was very friendly that worked there.