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Marcie McKerracher

1 year ago
1/5

Campsite: Higgins Lake-Roscommon KOA

from start to finish the experience was not good. my parents came up ,first they were given wrong cabin and got moved the new cabin and it was also filthy . it looked as though someone dumped hairballs and dirt everywhere . then they got moved again to a yurt, the yurt was infested with roaches! they were everywhere and when my parents had the management come down they really didn’t care much, they also told my parents that a group got drunk in there and was throwing up in yurt , i cannot believe they would even tell my parents that. They promised my parents they would get the roaches out with some equipment and it never happened. we also had a bees nest in a tree in front of yurt and they promised to take care of that and never did , we had bees swarming us all the time . My parents weekend got ruined and had to leave early and they did nothing to compensate them at all said there’s nothing they can do and my parents spent a lot of money . Then my cousins who came , the heater didn’t work in their cabin , they were promised that a space heater would be dropped off to them , that never happened. we also got a yurt and it was nasty , bugs everywhere , mold all over the top of it , shower didn’t drain was standing in ankle deep water while showering was just horrible and dirty and never cleaned at all. the heater in the yurt was sketchy and we were afraid to use it . The refrigerator in it was dirty and gross, it was a holiday weekend and staff wasn’t showing up to work , cleaning wasn’t done it was a mess . the owners are selfish and i cannot believe they wouldn’t compensate my parents or cousin or even us . we don’t advise anyone to go here it was terrible and should have the health department called on them . thanks for ruining our holiday weekend guys you should be ashamed.

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