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I with my parents. Put my name on the list. I had to step away but my parents there waiting for my turn. After 20 to 25 mins i came in again to find out they "had called my name 3 times" the guy was like its ok we will call you next. Nope skip again. I walked out its was unprofessional they didnt even called us 3 times and skip us. At least the guy tried his best plus he was training. But last time i come to this location.
Ricardo was a great help. I came in just to get an upgrade from my son‘s phone and then end up getting accessories which he did go ahead and demonstrate each accessories for us so we were able to see the value of it so I’m so very grateful of him helping me out today, I left being a happy customer
Worst customer service and the guy jefhad something like that was the name, was super rude. I went in and I needed to return an internet home device which didn’t work for me, it was disconnecting every 10 min, so I decided to returned it. So this guy was very rude I was asking him question and he never responded nicely, then I had more questions but I said leave it like that. Don’t go to this location because they are very very rude. Don’t know why they hire this kind of people when this type of business survive based on customer service.
I commend Jaime at T-Mobile for his exceptional customer service. His enthusiasm, energy, and dedication to solving problems reflect a commitment to customer satisfaction. He adeptly understands and addresses frustrations, making the overall experience at the store highly positive. Will be coming back in the future 👌
T-mobile sent me to this store to pick up an order for an upgrade, my first order was lost by UPS. They asked me to speak to Roger. He started the process and while my phone was doing the transfer, he said I’ll be back in 10 mins. Never came back. I found out after 20 mins of just standing there he had left for the day. None of the other employees were very willing to help me. Very Poor customer service. I was just frustrated by the entire process. I was even charged more than my initial order. I will be calling T-mobile to ask why I had to pay 40.00 more. Wasn’t even given a clear explanation. I am considering another cell phone carrier at this point.
