Hot Tub, Huge Deck, Comm Pool @ Coolfont Cabin

When I made reservation, I thought I was getting a private cabin somewhere on the property. Turns out, my wife and I were staying in a standard room located in the main building @ $241 per night.

Staff was very friendly, the place clean, and the main building beautifully outfitted with wood from floor to ceiling. After we checked-in, we literally walked past the kitchen (we could see orders up and ready for customers); that was rather off-putting but it’s the building layout so whatever. Our room was spacious and had a jetted tub in the actual room; kind of nice as we could look out the window and we weren’t in a cramped bathroom. The room itself was okay, nothing notable save whoever painted the trim didn’t prime it first as all the knots in the wood bled through and it looked as through the room still needed work.

Wife and I decided to eat in the restaurant on the grounds which was a 30 second walk (back past the open kitchen doors). Good selection was largely bar food with all meals listed in the 4 page menu; we weren’t blown away by the food or service and were pretty low maintenance as diners go. For as nice as the restaurant bar area looks (in pictures and in person), several guys walked in wearing their short sleeve work shirts, one dude came in with a sleeveless shirtsleeve shirt…

We enjoyed our stay, I guess; it was time away from our teenage boys and a zoo-worth of animals but we won’t stay here again and surely will fine somewhere else to eat when we return to Berkeley Springs (which we do several times a year).

This review is ONLY about the Treeptop Restaurant at Coolfont Resort. This was out second visit following a pretty good experience about a year ago. Service before was "OK to good." Saturday 5PM with reservations. Not crowded at all, maybe four tables being served. The main issue we had was the service. Food is generally quite good to excellent. Basically, after our appetizers were served, our waitress basically DISAPPEARED or was tied up at the cash register (which was either not working, or she didn't know how to use--at one point, she literally was at the register for at least 10 minutes straight, completely ignoring her 3-4 assigned tables). THREE times one of us had to stop a waitress/server to ask for water, drinks, check, etc. after waiting for someone to come over (and "waiting" means 5-10+ minutes). Despite one our group asking specifically about how the BBQ ribs were cooked--and the waitress going back to ask the chef--she apparently FORGOT the entire order--leaving 3 people with entrees/dinner and a promise by the replacement waitress to have the entree cooked "asap." By this time, we never saw our original waitress again--gone. What should have been a 60-70 minute dinner took a bit over 2 full hours. Again, food very good, hot, recommended. Wine and beer fine, with generous wine pours. And in fairness, they took the ribs off the check. Bottom line, this isn't Ruth's Chris. It's a very rural restaurant that may have challenges getting qualified staff. If you aren't in a hurry and don't mind some mistakes, you may wish to go.