By:
Submission
From jct US 641 & US 79: Go 12 mi NE on US 79, then 1-1/2 mi SE on Antioch Rd, then follow signs 3/4 mi NE.
Love the cabin, nice, roomy, clean, and comfy I would definitely stay again
Update: Brenda, the housekeeping manager, called us about 1 1/2 hours after we departed to address our concerns. She was very friendly and appears to be genuinely trying to correct the issues.
Not clean, but… The location and layout of the waterfront cottages are fantastic! When we arrived on Friday, we were greeted at the office by a very friendly young lady who checked us in. The kids at the dock store were just as friendly.
I only gave it 3 stars because of the uncleanliness of the cabin. Granted we stayed at a campground, but for $249 a night I was hoping for clean dishes and floors without food encrusted on them. I am adding just a few pics of the filth we had to clean before cooking. Listing everything would be overkill.
The pool is a great space, but yet again, it is not clean. We watched a worker come in a bit after 9:00 and swipe the top of the water with a net for all of less than 2 minutes.
When I brought all of this to the lady in the office (not the same one from check in), I was met with complete indifference. So customer service in that area would receive a one star.
Visited the marina. Employee helped dock our boat, and they had exactly what we were looking for. Nice cool a/c as well was an added bonus. Love this place and its people. Thanks again guys and gals.
It has been a VERY long time since I have stayed here, but I just wanted to get on here & praise the owner for their VERY delightful demeanor & seemingly VERY sincere outreach to these recent guests & their less than flattering reviews here. I am impressed by their personal attention in responding here & their personal involvement & interest in what they do, as it is obvious they themselves are present on the property & remembered these guests. I BELIEVE THAT IS A WONDERFUL THING!!. It's not so common any more for owners to actually be operators too. So kudos on that to you!!. 😉
I'm positive these people care & are addressing these concerns as I type this, if they haven't been already!.
I wish everyone a very safe & fun Memorial Day Weekend & throughout the entire year!
I wish I were there enjoying Buchanan Resort & all of the beauty & entertainment KY Lake has to offer, but unfortunately it has not been in the stars for it again this year..sigh.. So be thankful everyone for your ability to go enjoy time away from your every day stressors & norms, where you can relax, visit with friends & family, & let loose & recharge!
Give Buchanan Resort's owner the opportunity to show you they mean what they say & that you can count on them to provide you with great accomidations & friendly, enthusiastic, & professional customer services!.
I feel certain you will be glad you did!. Many businesses NEVER seek to truly please their patrons, so this is an opportunity to have a very personal, down home experience that is unique to most others!
Take care everyone & I hope to be able to visit you again soon!
Laura Archer
Troy, TN USA
The private beach is small but nice. The okay areas are great but the musty smell and lack of needed updates made this place a bust. Simply not worth what they charge. The staff is helpful and kind. The cabin was clean. 20 minutes to town but there is a dollar general and local restaurant within 10 minutes.
