Update: Brenda, the housekeeping manager, called us about 1 1/2 hours after we departed to address our concerns. She was very friendly and appears to be genuinely trying to correct the issues.
Not clean, but… The location and layout of the waterfront cottages are fantastic! When we arrived on Friday, we were greeted at the office by a very friendly young lady who checked us in. The kids at the dock store were just as friendly.
I only gave it 3 stars because of the uncleanliness of the cabin. Granted we stayed at a campground, but for $249 a night I was hoping for clean dishes and floors without food encrusted on them. I am adding just a few pics of the filth we had to clean before cooking. Listing everything would be overkill.
The pool is a great space, but yet again, it is not clean. We watched a worker come in a bit after 9:00 and swipe the top of the water with a net for all of less than 2 minutes.
When I brought all of this to the lady in the office (not the same one from check in), I was met with complete indifference. So customer service in that area would receive a one star.