By:
Submission
From jct I-95 & I-195 (exit 36): Go 2-1/2 mi E on I-195, then 1/2 mi E on Hwy 5, then 600 ft S on Old Orchard Rd.
The manager of the general store was ABSOLUTELY HORRENDOUS. He insinuated that my siblings and I were going to steal from the store. We were in the general store looking for food and drinks, then the manager came in and was talking to the cashier about how there were people that had recently stolen from the store and she had to look out for that. Then he looked at us and said “Are you guys going to pay for those?” Obviously we were we had a bunch of stuff in our hands if we wanted to steal we would’ve done so more secretly. So we said yes we’re still looking. Then he said “Well then how about you put it up on the counter and pay already.” Which was extremely rude and I think awful customer service. Don’t always assume stuff, it made me feel awful and he should get told to have better customer service. I am appalled on how this amazing campground could have such a bad manager.
Although this campground packs a lot of fun for the family, the cabin we rented had a broken toilet(we fixed), oven didn’t work, some lights didn’t work, musty smell, fireplace blower didn’t work, no sink stop so we could fill sink to wash dishes and no broom and dustpan to atleast sweep the floors. It seems for the price you pay you could provide normal repairs and maintenance. The campground is beautiful but the camps need to be more thoroughly gone thru and checked.
Arriving at this campground, I was really looking forward to a family-friendly experience. However, the actual campsites did not match the pictures at all. The spots were cramped and disappointing, they shared no resemblance to the photos online. The pool and hot tub are restricted to 21 and over, and they didn't serve alcohol or have any valid reason for why they employ such a restriction. This made my family feel left out. Considering the high price of over $100 a night, I would not suggest coming here, and I will not be coming back myself.
We travelled for more than three week through various states, this campground has been the worst. Expensive, unfriendly staff and no privacy at all on the tiny campsites. The staff gave us incorrect information about the trolley service schedule and we had to wait for a long time.
The pool was great, but already closed at 6:30pm and we couldn't reach anyone to ask to open it up (noone was answering the phone). The kids were very disappointed. We couldn't get much sleep at night because we had some very noisy neighbours with 10+ people on the site and plenty of alcohol and loud music. The site manager has not answered our calls until today.
On the positive site:
The trolley service to the beach is great (not operated by the campground)
The pool and water play area is very nice (when it's open)
We spent 4 nights here. It was great! The splash pad was amazing and refreshing on the hot days! And the kids loved it too! They had a “pillow” which was a big trampoline that was fun for adults and kids too. The trolly picks you up right at the gate and takes you to old orchard for shopping and restaurants, etc. It was a short bike ride to ocean park for ice cream or the beach! We had a great time!
