By:
Submission
From jct US 75 & 150 Rd: Go 1-1/2 mi W on 150 Rd.
Worst service downstairs in the top golf suite… worker was passed out when we walked in and the security guard had to call a supervisor down then when she finally woke up after the guard poked and shook her numerous times she today my boyfriends order then walked around the corner without taking mine… the supervisor finally came down and went back there with the employee and my boyfriend had to go around the corner and and tell them that I still needed to put my order in so they took it then laughed at me about what I ordered… got our food 25 minutes later (it wasn’t what we ordered)… with them still giggling at us… love this casino but do NOT recommend the downstairs playing room… felt super unwelcome… wish the employee and supervisor would’ve just handled the situation better… employees name was Jae and the supervisor had her badge flipped around or I’d name her too
We had a great time at your facility! However, when we tried the buffet, it was somewhat disappointing
Both of our prime ribs were raw and the chocolate cream pie was bitter.
We did however thoroughly enjoyed our evening. The 2.5 hour drive was well worth it
The facility was much smaller than I thought. The casino was small, but clean. The employees were friendly. I stayed in the hotel and my room was very clean and the room was spacious. I got the room with the large tub and it was deep and long. Room to stretch your legs out.
Overall a nice place about 30 min north of Topeka.
We came down to celebrate our nieces birthday with our uncle. He has been coming here for years. He enjoys the casino; it’s huge. We enjoyed the hot tubs, indoor pool, and the small game room they had. Our suite was amazing,but the smoke smell in the hallway was overwhelming. It was coming into our room through the door cracks. It would have been ok if we were smokers. The steak house was decent so was the buffet. The staff was amazing! We will not return to this location again due to being accused of taking the robes. I understand some folks don’t know not to take them, but I travel a lot so I know not to take them. That was upsetting. I’m not a thief and I don’t like being accused of being one. Especially when there weren’t many people who looked like me there. I don’t carry myself like that and never will.
Stayed there with negative temps. There is so much glass in that place through the corridors on the hotel side that it is really cold going through or exiting your room. Air felt tight and suctioned in the room. The filter to air unit was thick with dust and installed backwards. However service desk and maintenance took care of the issue promptly! It is a beautiful hotel and resort. The hot tub was absolutely amazing. I do enjoy staying there and the staff is always friendly.
Only real negative - I don’t think my sheets were changed prior. There was no fitted sheet. I pretty much always bring my own sheets anyways and blankets. I’ve stayed there multiple times and I absolutely enjoy it especially looking at the courtyard. Though it is closed when there’s inclement weather, it’s beautiful
