By:
Submission
Mountain Lake Campground and Cabins is located just two miles off route 19 in Summersville, West Virginia. Over 250 sites which include lake front-end 4 of the area's **ONLY** **lakefront** cabins! 30/50 amp sites, cozy cabins, and yurts! Themed weekends with activities for all ages to enjoy! PET FRIENDLY! (with certain restrictions) We accept cash and major credit cards.
**Amenities we offer:**
* Seasonal pool
* WiFi
* mining sluice
* miniature golf
* jumping pillow
* golf cart rentals
* laundry rooms
* outdoor theater
* multiple playgrounds
* themed weekends
* after-hours security
* tank service
* tow on/off service
* boat/camper storage
* on-site restaurant
Huge campground. Signage was confusing a little we thought. We stayed in Area 4 which has a lower & upper section. Lower section is near the lake. It was rainy so quite alot of mud but we loved it. Each of the 4 areas were clean. We were happy we had bikes to get around camp- up & down gravel roads. Laundry in area 2 had issues with dryer but we informed maintenance staff. Restroom/ showers were clean. Beach area was clean maintained & you could moor your boat which was really cool.
Website is unbelievably slow and very annoying to use. Also takes forever to get ahold of someone by phone but recommend that due to the website.. Cancellation policy is awful and customer service isn’t much better. Very annoyed with my whole experience thus far
We had been coming here for almost a decade. It is not somewhere we will return. Management does not enforce rules and doesn’t deal with problems effectively. We stayed here for a week and the issues we had were people having dogs running all over our site. The two dogs were in our site, under our camper, and all over the place not on a lease. We have two large dogs who were on leases and would go crazy and get stressed when these three dogs were running around with no lease on our site. People walking through our sites non stop to the point of touching the back and sides of camper. When we took it to management they at first said they can’t control the people walking on our site. We disagree put signs up and remind everyone. They said what would do if a someone walked through your yard and were very dismissive and condescending. They did come down after speaking to Devon to talk to neighbors about dogs running everywhere and have to them on leases. The people did not listen so we contacted Fb messenger again with pictures of proof. They came down said something again. After that the neighbors were yelling curse words at us. When I messaged management, they said security was already down and they put their dogs on leases, and if you have more problems call 911. Absolutely ridiculous that management told us to call 911 instead of dealing with rude neighbors swearing at us! The people being disrespectful and not following rules was bad enough but management was very unwilling to deal with the issues. Management also has you fill out detailed list of rules to follow but don’t enforce nor care. Beautiful location but never coming back nor recommend this campground after this year….. to your response to us we have a problem with not dealing with the rude people swearing and cursing at us and you suggesting for us to call 911 instead of you dealing with the problem. That is not managing your property or problem customers
Section 4’s bath house really needs attention. Pretty filthy. On a good day you would get 30-45 seconds of hot water. The campground roads are pretty neglected. Get someone in with a road grader to make dress it up/smooth it out. Impossible to not bounce your camper and spin coming in and out. Other than that, location is awesome
Two days in a row, I have been denied service to the store during business hours by two different employees. I have enjoyed the scenic area and my stay, but the store employees are inhospitable and, quite frankly, rude. I was told the store was open but still denied service before 5pm. If your store is in fact not open until 5pm, the hours need to be updated and clearly stated so guests do not waste their time hiking to the location.
