Twin Mountain Campground

Beautiful river, quiet, peaceful, restful. If you want to party, this is not the place for you. Other campers seem very respectful of each other. The river was raging due to all the rain, but so peaceful falling asleep to the sound. We discovered a short trail which made a nice morning hike right along the river. Be aware this is not a resort style place. It is quiet and peaceful! My only wish was to meet the owners. All communication seems to happen through email only. We will come again!!

If you go there and everything goes well you just hit jack pot! But if there's any issues just be mentally prepared to deal with very poor customer service and low management skilled owners, you will basically have to be "the adult in the room"

It is hard when people don't understand the difference between owning a place and running a business. There is some level of people skills, emotional intelligence, and problem solving skills that you need, but lucky for them those are things that you can learn, if you want....

Responding to bad reviews with more insults and false accusations only confirms what I just said, you can even google "how to respond to a bad review" and you will find great resources.

Making racist and targeting comments like "there's BLACK hair in the showers" or making false accusations of stealing or that "we caught them stuffing entire rolls of toilet paper into our system to sabotage our septic" if that was true, who is this person? why you did not call the police on them? was he/she part of our group? Or staying that there was nair product on walls? refused to flush toilets? Flushing household items? Staff staying outside to clean? This is all made up, none of that was done from anyone from our group, wow don't be so light to lie like that. You know the facility needs updating, you know it needs maintenance, you know it.

You have many other bad reviews that are not from our group, you can keep been arrogant or you can actually learn from them, you can even realize that the bad reviews started with your management.

You rented a camp site without table, without telling me, since I did not get any information about it I thought it was moved and I simply moved over other table, you can just come and communicate, you have my contact information, you can call me or email me, you can't come yelling and accusing other people around (I was not physically present) of stealing and making them leave all my belongings and food on the ground.

Being the owner of a place does not give you rights to yell, or being rude, running a business implies a lot of introspection, communication skills, managing under pressure, if you have 70+ camp sites is because you assume you can handle 70+ guests it makes no difference if they come as a group or not, know your capabilities and try to improve them instead of blaming and accusing others of your lack of customer service.

The place is beautiful, ground is leveled, riverfront, my friends have enjoyed the place every summer for 15 years, so you did not loose 1 customer, you lost 50+ recurrent customers.

I hope you are still capable of learning from your experiences and complement the beautiful place that you have in your hands. But if you only need a 5 star review, just let me know. I see that you only read reviews to bark and not to actually know what the customer needs. And are asking google to remove the reviews but lie about us, do false accusations, and racist comments?