Deer Spring RV Park

I feel it necessary to share, very poor customer service. My family and I booked for a stay in July back in April of this year. I received a confirmation email when I booked in April stating a refund policy up to two weeks prior to the reservation would be honored with a 5% processing fee. See attached photos.

I called three weeks prior to our reservation to cancel due to a change in family circumstances in which I was told the cancellation was confirmed and requested a refund at that time which I was told would be honored . July came around and I was told that I had not cancelled, Jill the office manager was very accusatory and essentially accused me of lying and not making the call to cancel previously. I was then put in contact with the owner Yvonne who stated if I provided proof of a call log she would honor the refund because of the wrong template being used in their confirmation email. Normally they do not give refunds, only credits for one year.

After multiple exchanges of emails with the owner she stated that it was not possible I called and cancelled because my call log only showed a two minute conversation. I asked her to reconsider because it was her staffs mistake for not making the notation and she refused. She stated only a credit would be given.

I’m sure the park is beautiful but after this exchange and display of poor customer service I have no intentions of visiting.

Only leaving a review to warn others to be aware of this campground employee Jill and owner Yvonne. Our family booked back in April and had to cancel 3 weeks before our trip due to some unfortunate circumstances. Our confirmation email clearly stated a refund policy up to two weeks prior to the reservation with a 5% processing fee. The office staff became very ugly towards my family member when my family member explained to her that she had called three weeks ago to cancel and were told we would be receiving our refund. She began stating that refunds were never given and there was no way she spoke to anyone at the office. We explained our email proof of their policy and that we would like to speak to the owner where she replied that “the owner was very tough and didn’t even refund a veteran who had gotten in an accident.” (So much for being veteran friendly) No one wanted to own up to their mistake when we have proof of a phone call and just wanted to say we were liars because there was absolutely no way we could have canceled in a two minute conversation. The owner has just as terrible customer service and will continue to blame the customer even though it was an office mistake. It’s honestly not even about the refund at this point more about how ugly and disrespectful they became towards their paying customers. Just beware who you give your money too. I will tell all my family and friends just how awful we were treated and to never visit this park.