Only leaving a review to warn others to be aware of this campground employee Jill and owner Yvonne. Our family booked back in April and had to cancel 3 weeks before our trip due to some unfortunate circumstances. Our confirmation email clearly stated a refund policy up to two weeks prior to the reservation with a 5% processing fee. The office staff became very ugly towards my family member when my family member explained to her that she had called three weeks ago to cancel and were told we would be receiving our refund. She began stating that refunds were never given and there was no way she spoke to anyone at the office. We explained our email proof of their policy and that we would like to speak to the owner where she replied that “the owner was very tough and didn’t even refund a veteran who had gotten in an accident.” (So much for being veteran friendly) No one wanted to own up to their mistake when we have proof of a phone call and just wanted to say we were liars because there was absolutely no way we could have canceled in a two minute conversation. The owner has just as terrible customer service and will continue to blame the customer even though it was an office mistake. It’s honestly not even about the refund at this point more about how ugly and disrespectful they became towards their paying customers. Just beware who you give your money too. I will tell all my family and friends just how awful we were treated and to never visit this park.