I feel it necessary to share, very poor customer service. My family and I booked for a stay in July back in April of this year. I received a confirmation email when I booked in April stating a refund policy up to two weeks prior to the reservation would be honored with a 5% processing fee. See attached photos.
I called three weeks prior to our reservation to cancel due to a change in family circumstances in which I was told the cancellation was confirmed and requested a refund at that time which I was told would be honored . July came around and I was told that I had not cancelled, Jill the office manager was very accusatory and essentially accused me of lying and not making the call to cancel previously. I was then put in contact with the owner Yvonne who stated if I provided proof of a call log she would honor the refund because of the wrong template being used in their confirmation email. Normally they do not give refunds, only credits for one year.
After multiple exchanges of emails with the owner she stated that it was not possible I called and cancelled because my call log only showed a two minute conversation. I asked her to reconsider because it was her staffs mistake for not making the notation and she refused. She stated only a credit would be given.
I’m sure the park is beautiful but after this exchange and display of poor customer service I have no intentions of visiting.