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Great experience in every way! Our family booked a last minute week long trip to Branson and looked at dozens of lodging options across all different sites. We knew what we wanted - a beautiful place that was clean and well-maintained, would be our little "getaway" from life's stress and noise, had enough space for all of us, and would be within our budget. Once we saw the location (and new builds!) in Branson Cove, we knew that was where we wanted to rent.
Alexis helped us with our questions, and the home was as pictured - and just a bit more than described on Rent Branson's website, with a hot tub and fire table now on the back patio. We had a delightful week and enjoyed being able to get back to the home for down time, particularly with the family room fireplace!
A few other things that applied to our rental at Branson Cove and may not apply to other rentals (but someone reading this review may care about asking about one of these things when renting somewhere): our bed was firmer than some other places we've rented (but we prefer firm), both the indoor and outdoor Branson Cove pools were very cold (good thing we had a hot tub to go back to…), every bedroom had a bathroom, all tvs are “smart", and the dining table (and kitchen) was large and could fit a good number of guests. Did I mention everything was clean?!?
Thank you Rent Branson for helping make a refreshing week for us! We look forward to renting again with you!
We stayed at the Big Trout Lodge and loved the time we got to share with our children. The cabin was perfect size for our large family and we could have accommodated a few more people. My wife and I purposely put our phones away, except for pictures of course. We really did enjoy our time there. Although it wasn't as secluded as we had hoped, it was more like a suburban neighborhood, it had snowed and everyone stayed inside, and it seemed very quiet. The snow blanketed everything the eye could see, and it was so beautiful and peaceful. I would recommend this destination to anyone looking for some time away, and it's not very far from the stores in Branson. I am only giving it a 4 star instead of 5 because we would have liked it to be more secluded than it was. Overall, it was a great time, and we would do it again.
Stayed with my family over the weekend. When we got to the cabin it didn’t look very clean with white pet hair left on bed spreads. My daughter had white hair on her pants and we were all very itchy too during our stay. But I’m not much of complainer so we just ignored it and made the best of it.
We cleaned up the cabin afterward and I felt we left it pretty nice. Afterward, I got multiple emails from the company accusing us of having a pet. Then they sent pictures of the white hair on the bedspreads. I called and told them we brought NO pet and the hair was there when we got there, but they continued to accuse us. Then they said we broke a picture frame too and sent us pictures of a few crumbs and a bottle cap on the floor saying we didn’t clean up. My husband and I both made walk through the cabin and noticed no broken picture frame on the floor before we left. I felt like we left it very clean. I wiped counters down, swept, and followed the departure rules.
I called to try and talk with them but they continued to accuse us. I’ve never been treated this way before. They would not listen to us. It was horrible. They charged us $123 extra for it. Never again. Don’t stay at RENTBRANSON!
We stayed at The Big Boys Bungalow at Chateau Mountain and loved it! The house had everything that we could possibly need for a weekend getaway for a large, extended family. The deck had an amazing view of the lake and a hot tub. We could walk around the corner to use the outdoor pool and the kids loved using the water slide. There was even a shuffle board table and lots of board games. We were 0.6 miles from State Park Marina where we rented a boat for a day on the lake. I highly recommend renting one of the many houses at Chateau Mountain from Rent Branson and would also recommend contacting Ginger at Rent Branson for any rental needs. She is so nice and very knowledgeable!
Upon arrival at our vacation home, we had waited outside for 35 mins because they had not changed the code to our customized access code, with no phone number to call, i messaged them on the airbnb website and got a reply an hour and a half later. Luckily one of our people found a number and they said it was a “maintenance issue” and gave us another random code (a different one than given in the first place) to open the door to our rental. The beds are all hard as a rock, no one slept well. The pool area is dirty and under construction. The house was spacious and they did offer a lot to do within the house (games, grill, hot tub..) but upon departing we had left our large bluetooth speaker, and i had reached out about it the next day, and they couldn’t give me an update for 2 days of housekeeping found it or not. So i call on the 3rd day asking again, and they had sent me a picture of it, and said i needed to purchase a UPS return label for it to be picked up at their office AND THEY STILL HAVE NOT RETURNED IT (we departed on 7/30, and it’s 8/7). There’s no way it takes 8 days to return an item to a customer that was left behind. I had called the office and asked if i could talk to the house keeping people myself, and they said i wasn’t allowed to do that, and the girl had a nasty attitude, so I had asked for her manager, and they promised me to keep me updated, and I still have not received any type of emails or phone calls regarding this return. Customer service is 0/10. God forbid you leave anything behind or have any issues because they will not communicate with you.
