No one there to check in or greet before 5 pm. Our parking space looked out to the multiple garbage bins (lovely?!), heavily slopes upward to the sewage dump (that's a challenge for flow!) and our space was a wet muddy mess (literally a pond outside our front steps)! Asked some employees to report the problems and they laughed at us. Looked forward to coming here, but soooo disappointed! Pretty sure we have one of the worst , if not the worst, parking space in the whole RV Park...in fact, our neighbor here, said he had this space last year and it was horrible! Not a good start to our vacation...Thanks Turtle Rock RV "Resort".

Plus: Great location! Good Amenities.

Minus: There was a big dip at the front of our pull through that has a lot of standing water. Needs more gravel added to the site. Kinda tight getting through the front security gates. Laundry Room floor was pretty dirty. Was unable to use the sewer dump...it was plugged up. Reported it. They came right away, but did nothing except reprimand me for not reporting it sooner. They told me the site next door also had the same problem, and so does the site on the other side of us. I hardly think they would have reprimanded my husband, but because it was me...anyways, it's their existing issue. This park could be better maintained. I'm the customer that paid full price for full hook ups. I will ask for a refund.

Have called three times now to follow up on a refund. No manager to talk with per the employee I spoke with...said she was at a conference. Asked if she could leave a message. Let's just say she was way less than nice. We paid for full hook ups, but did not receive that. A partial refund seems reasonsble.