When we called to reserve a site we asked for two things, full hook up and be able to get satellite (Direct TV). The person was very nice on the phone stating she had a site for us. We backed into site which was tight but do-able. My husband plugged in our power surge protector and it showed issues. The owners weren't there but she did call back, gave us a few choices of other sites which we didn't fit. She even had someone (I assume CG Host) drive my husband around looking at other possible sites. None would work for our rig. We were disappointed but had no choice to look else where. We asked for refund and were told according to the cancellation policy nothing would be due. She did say she'd tell them it was an emergency and would see if they (who "they" are I don't know, possibly management company) would do anything but it's been 2 days and have heard nothing. It wasn't like we said "changed our minds, we don't want to stay here". We had no choice!