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During our day camp a youth staff member pointed a gun at one of our kids.
Parking created a fire hazard. Staff was lazy. The list goes on. We reached out for a refund and got zero replies for 2 months, finally the reply was basically:
- no refund
- that boy wasn't malicious, so the safety concern is unjustified.
- we've already gone over your repeated emails (but never replied)
- our costs are justified, your complaints aren't.