By:
Submission
I put my my brother in the ground today the guy dressed in blue was very rude and argumentive. His upper management should send him to customer service classes. For the amount of money we paid I would expect a more professional attitude from the workers. Especially when they know people are burying thier loved ones. The last thing you should do is be argumentive with them. What goes through your mind when your paid and yet you tell the family if the coffin don't fit they can lift it back up again.
2yr update to my review. We've yet to see my brothers tomb stone put up. All expense has been paid. Everytime we call they give us the same story that its on back order. Yet all the new burial sites around have theirs up.
The last two years the cemetery has been poorly maintained. Relatives are buried there and we are just sick with the lack of care shown, even at Memorial Day.
I'm shocked!
Today I buried my father. Thankfully I was surrounded by my grieving family, and a overly aggressive supervisor and two grave digging employees.
As customers we did our part we called them months ahead of time to schedule. We paid up front and we arrived on time.
After I barely had time to get over my car the manager made it extremely clear that today was kinda a busy day for them. First of all that's a big red flag right there. My dad died and I'm burying him and you're telling me about your bad day. Apparently they had one other scheduled funeral that was to take place later that day. Sounds like a problem for the funeral home. I did not pay thousands to hear about this guy's day I'm trying to plan a funeral leave me alone. I scheduled this appointment months ahead of time if there was an issue on their part they have my number they could have reached out to us asked for a reschedule or simply communicate the problem. Instead the best idea they could come up with was to wait until the day of my father's funeral to demand us to hurry. Sounds like Forest lawn memorial Park needs new management.
During the actual funeral family and friends surrounding each other trying to share stories in between all the crying.
Unfortunately the supervisor felt it to be appropriate to stand about 10-15 ft away from us. The three of them just staring directly at us the whole time. As if we inconvenienced them. It was extremely uncomfortable and made it really hard to focus on the funeral.
All I can say is sorry Dad I tried my best to make this day special.
Forest Lawn Memorial Park management
made us feel like they had more important funerals to get too.
Poor care of the grass and no bagging of clippings has covered all the foot stones. Most were so covered that they couldn’t be seen at all. We visited Roselawn Cemetery on the same day and it was perfectly maintained with short, green grass instead of hay. Why such a difference? How disappointing and disrespectful.
Absolutely the worst cemetery in the Twin Cities. Walk the grounds. Grounds are neglected throughout the year. Weeds and unruly, uncut grass is the norm. Dry and dead lawns is next because they do not water or leave water on during summer. Trash baskets are full and over spilling. Food waste containers and cans litter throughout the entire grounds. They took personal items left on grave and discarded them for no reason- no notice to family. Think twice before even considering this cemetery. I am disappointed that this was my parents choice and more disappointed every interaction I have with staff. Rude and unprofessional and UNCARING.
