Croton Dam Float Trips

Had an AWFUL experience this past Saturday with this establishment.

Little back story, in 2022 I was invited with a large group to tube down this river, using croton dam floats as our shuttle service. One member of the group was renting the cabins that they offer. It was a pleasant FUN experience, I loved the atmosphere and the customer service provided, so much fun that I decided to celebrate my birthday this year, I would go again! My fiancé & I.

9/2/23, I call early morning around 10 AM to schedule for croton dam floats to pick us up.

The gentlemen that I spoke with on the phone made us aware as long as we were in the office by 1:30 we would have ample time. I made the man aware we were traveling from Metro Detroit area & would be there by 1:30.

Make it to the office by 1:25- stand in line for 10 minutes while the worker helps another customer.

It’s now our time to be helped and the women working asks what we are doing, upon letting her know she immediately states in a rude manner that we are too late, confused by this, I let her know I have already spoken to a rep who stated 1:30. I told her I understand it’s about 1:34 now as we have been waiting in line. She’s let’s us know that they would drop us a mile down the river to ensure we are at the pickup spot in time. We are ok with this.

As I’m filling out the consent forms and paperwork she is arguing with my fiancé about the phone call that was placed at 10AM & what was said versus not said.

My fiancé who was kinda agitated at the women already for speaking to me the way she was, let her know WHAT WAS SAID for the 3rd time.

Apparently she didn’t like the same energy that she was giving us, was givin back to her by my spouse.

She rips the consent forms out of my hands as I’m filling it out and says “MHM NOPE, WERE NOT DOING THIS”…..

I’m so disappointed in this in interaction IN SO MANY WAYS.

1- As someone who has worked in customer service majority of my life, I feel the women working should’ve gave us other options if it was indeed truly about time, knowing that I drove from DETROIT, she could’ve offered my fiancé and I other services such as kayaks, or canoes to speed up our travel time.

2- As we are from Detroit and don’t know much about the area or river she SHOULD'VE At least ADVISED us not to attempt the river without pick up shuttle as my fiancé and I ended up fighting the river at 9pm in the dark to get off.

This resulted in panic for my life, I had to ditch my belongings on the river, walk up a dangerous hill and walk 3 miles back to the launch area. This also meant loosing $200+ of my equipment.

3- I had nothing but good things to say about this establishment and even planned a 2024 trip with my whole family.

4- If you hate your job, please take it up with the owners and not out on your paying customers. & if you happen to be part owner, please remind yourself why you started the business & what values and standards you held in the beginning.

One bad employee with a bad attitude really can ruin the reputation of a good company.

Im celebrating my 25th birthday and in those 25 YRS have NEVER had a professional at an establishment rip something out of my hands like I would expect my 6 yr old son to in the middle of a tantrum.

Please do better.

My husband and I stayed at the campground and went on the Midnight Kayak Trip this past weekend and we had an absolute blast!

When I originally called to enquire about a camping spot, I explained that we preferred to hammock camp, but could definitely bring a tent if there were no spots to accommodate this (I called pretty last minute). When we arrived, the staff made sure that we were in a spot with room for our hammocks and were very helpful. The campground is extremely laid back and just an all around pleasant place. They have a shop up front with almost everything you could need including firewood, sunscreen, water shoes, etc. in case you forget anything like we did!

My husband and I are both relatively new to kayaking. I have kayaked before, but not much and never on the river. The staff warned us before the Midnight Kayaking Trip that the river was low and running slow. Being new to kayaking I panicked quite a bit when I got stuck on a sand bar or hit a rock the first few times, but as the trip went on I adapted and learned to handle the kayak better. It also helped to know that if I was stuck or having trouble, one of the guides with us was right there to help. Once we made it to the end of the trip, staff was right there to greet us and take us back to the campground! The trip was so much fun and it was an awesome experience!

Overall, we had a great time! The campground is super relaxed, the owners/staff are very pleasant and helpful, and our kayaking trip was tons of fun! You can tell just how much work the owners/staff put into this place and how much they really care about the experience that you have! We will definitely be back!

Completely worth the extra drive up the hill... First things first! Amazing customer service. Answered all my questions with a smile. I ask a lot of questions 😏. He had a great welcoming personality and explained everything thoroughly. Drove us to the drop off location and he was right there waiting to pick us up when we finished. We had such a great time and it was a great experience just listening to music, enjoying the sights and just being together. We saw turtles, fish, craines, an OTTER and a few other little things! You do not need to stop to get sunscreen, watershoes, or waterproof phone because they have it all in their little shop. (Unfortunately, I didn't know this and spent $5 more stopping to buy sunscreen on the way) I did end up buying the phone case from them and it was worth it and great price I think it was $15. It was cheaper then some of the others we have bought and it was way better. My phone was dry, took great pictures and I could even make a call through the case. 🤔 Who knew... I was concerned about mosquitos 🦟 because we always get eaten alive and NOT ONE BITE. Next time some of the girls want to try the kayaks. I'm okay with that I'll just tie the tube to the back relax and float behind.

~NOTE~ We did not stay but they have the cutest little cabin rentals.

Definitely A+++ Experience.

I went by myself on a kayak. Owner who took me and picked me up was very courteous and helpful. Explained every detail of my 6 miles trip on the river before I started my journey down the stream. River was beautiful as it can get. I was lucky to see a goose floating and flying, an eagle standing on a tree and then took off (system is not letting me upload video) turtles, big orange color fishes. I was able to get in the water completely and refresh myself from the heat. $31 for a 2 1/2 hours kayak down river and back ride to my vehicle was very reasonable and affordable. It was worth it 100%. I would do it again and again and of course with my family and friends. Awesome!