By:
Submission
So many negative revues for Land and Leisure. The people they hire have no customer service experience. We were kicked out of our spot, noting it was a prime spot that raked in a premium price. So we were placed in another spot that Ultimately became a nightmare, as camphost Dave said we had to move again. We were here working for the state of Colorado and the camphost made it nearly impossible to do our jobs. I wouldn't waste my money or time with this money hungry company who does not put the customer first. They put the all mighty dollar first.
Paid 25 dollar for Firehole Campground in North Flaming Gorge area while water is shutdown for days. That means no hot shower, no restrooms, no potable water and no water to rinse after dump. And no discount because of that. The campground manager said you can complain at the AL&L management and there is a choice to leave. No discount is the order of the AL&L management. Even no message about this problem on the website. Disappointing service but a beautiful campground.
We have been waiting for weeks on a promised reimbursement for days we paid to camp, but we’re unable to camp due to a scheduled controlled burn near the campground we were not aware of. I gave the person answering the phone at A.L.&L. all needed information to verify we had paid, but left camp due to unhealthy smoke. They said they would send a voucher. We waited, no voucher. They said one had been sent out after a voucher had been approved, did not receive it. They said another one could be sent out overnight mail. I don’t know what to believe at this point. How do you contact management, I am ready to ask if they are truly going to make good on a voucher for us.
All the camp hosts I've been in contact with have been great. Many of them are seniors, most are retired. The area managers are terrible. There treatment of the employees is unprofessional, disrespectful and certenaly a detractor for anyone considering employment with AL&L.
They are obviously new to being managers and lack the skill set and attitude necessary to operate a company such as AL&L with any acceptable level of success.
I have had two grouchy guys come driving up to me and tell me that if my drone was a drone it needed to come down. Not friendly or professional, worse than an actual law enforcement officer. No sign that said drones were not allowed. This was the pine valley AL&L.
