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We have been waiting for weeks on a promised reimbursement for days we paid to camp, but we’re unable to camp due to a scheduled controlled burn near the campground we were not aware of. I gave the person answering the phone at A.L.&L. all needed information to verify we had paid, but left camp due to unhealthy smoke. They said they would send a voucher. We waited, no voucher. They said one had been sent out after a voucher had been approved, did not receive it. They said another one could be sent out overnight mail. I don’t know what to believe at this point. How do you contact management, I am ready to ask if they are truly going to make good on a voucher for us.