The lady we checked in with was great. Maureen was her name I believe. Site's are not very level. Used 2 boards under tires on one side of the trailer and Jack pads to level. Do not expect water either if below freezing even though they claim full hook ups. There's even heat tape on hydrants. No cable. Internet was sketchy. Trash can's are over flowing. Quiet park however. We had a pull thru premium site. 40' 5th wheel. Plenty of room for parking. Clean grounds and facility. Gravel lots. Only one shower had hot water. Seems expensive for what we got.