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Teresa Rogers R

1 year ago
1/5

Campsite: RV Station & Resort

We purchased the Outback RV in June 2021. Once we arrived at the location in Tyler Texas and set the RV up we found the AC in the front of the RV was not cooling. We contacted the RV station multiple times and they came out and tried to repair the AC, but the compressor of the RV had never been bolted down in the unit. RV Station replaced the unit with another unit it did not work and we tried to get it repaired or a warranty unit installed. After nearly two years we contacted an RV repair shop which was suggested by RV Station and they came out a month ago and ordered a warranty AC unit and replaced the 2nd defective one. We have had multiple issues with the RV, refrigerator was not working and freezing inside the refrigerator and RV station came out multiple times and finally put new seals and this still isn't working. The paneling started falling off the wall, the bolts on the recliners broke and those had to be repaired, the carbon monoxide detector does not work properly, the fire department had to come out and evacuate our daughter for a full day. The washer and dryer we purchased were not installed properly and the RV Station in Tyler came out after multiple times and reinstalled the correct legs, etc on the washer and dryer. Even though the warranty AC was installed the RV in the front of the unit is still not cooling. During the heat of the day it gets to being 80-90 degrees. Receptacles were left uncovered, blind above the kitchen stove was broken. The shower head is broken and was not repaired. They advised we replace with a new shower head. We were even told by the maint. depart. "They asked did you purchase this RV during Covid. We said yes, the maint. dept. proceeded to tell us the RV was thrown together by Keystone RV because it was going to be shut down and they would not be able to sell the unit after, so they threw the together as you can see is terrible. For a brand new RV we had had to replace mult times. We paid for these issues either to get these repaired or pay for maintenance to come out and repair. After multiple visits from the maint at the RV Station and paying for those visits the AC was never repaired by them. The other items were finally addressed and repaired. As for the refrigerator it has yet to be repaired properly. We will have to purchase a refrigerator ourselves. Be sure when you purchase an RV to do your research on value to pricing. It doesn't always benefit to go with the lowest price. We just happened to purchase from this RV company because we needed to get our daughter moved for university.

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