The customer service on the phone was ok. However, they have an unwritten policy that they will only accept 24 foot and longer campers/ RV’s. Mine is 22 foot, so I could not reserve a location. This is nowhere on their website or good sams listings. We planned an entire vacation based on having the ability to stop at this resort on our way and now have to travel an extra hour with a young child to our next available destination. They blamed it on the owners. I consider this to be false advertising and I will be downgrading their rating on good sams as well. I would not support a business that would not honor a reservation based on two feet. Shame.