We checked in at approximately 3:00 pm for 2 nights. We turned the heater on and left to go visit friends, we returned at 10pm. The room was ice cold the heater did not work at all. We called the number 2 times with no answer. We ended up borrowing a heater from our friends at 11pm. When a called the next day a man answered the phone and when I told him the heater was out he said you should have called. I did call and no one answered. I also told him that the bigger bed was horrible not only is it like sleeping on the ground but also has stains all over the bottom box spring. He told me that if he can't find cheap or free stuff then the owner won't let them upgrade. They did tell me I would get a $25 refund. The morning of check out I went to the office at 10:45am and it was locked, I rang the bell at the door and no one came out. I called and the woman that answered says oh yeah I forgot and came out about 5 minutes later. She hands me $25 and says I was going to put a heater in there and it spaced my mind. So she knew she was putting my family in a cabin with no heat. I recommend staying elsewhere. Even the Palozza would be a better option.