The people that own this compound have zero decency and respect for anyone but themselves. They are about money, not your family and definitely have zero compassion or loyalty for repeat customers. We have had many stays at the lodge and one at the campground. It is a great place to stay if you are visiting Santa's Workshop. As with many businesses around this country, people are not showing up, not working, etc... Santa's Workshop had to close all October visits to the park, due to staffing. We planned our visit around their schedule. We asked for a refund, and it was a total NO GO. They would not even try to re-book for another customer...., reporting that would be WAY too much work for them! However, if we would like to cancel and receive zero refund.... mind you ($400.00 )they can put it back up as open for the weekend! These people are vile money hounds.