Edit: Despite the reply, nobody ever reached out. Seems they are just in the facade of acting like they care.

Had a trip booked in California from thousands of miles away. As it so happened, there was an extreme heat warning (100+ F weather) during our stay. Staff agreed it would not be safe for us to stay at the park. Despite also admitting they had wide-open availability, they still refused to provide any form of refund.

Would have expected some form of goodwill given the circumstances.