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Edit: Despite the reply, nobody ever reached out. Seems they are just in the facade of acting like they care.
Had a trip booked in California from thousands of miles away. As it so happened, there was an extreme heat warning (100+ F weather) during our stay. Staff agreed it would not be safe for us to stay at the park. Despite also admitting they had wide-open availability, they still refused to provide any form of refund.
Would have expected some form of goodwill given the circumstances.