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Paz Stephen

1 year ago
3/5

Campsite: Treetops RV Resort

We like the location surroundings. Advice if you are a feast for mosquitoes is to apply your DEET spray to all exposed skin before you get out of your vehicle because after two nights here and using 40% Woods spray, I have *TWENTY SIX* bites. It’s nature, and it is camping, but we do this every weekend around Texas and this was the worst number. Just so itchy lol.

The one thing that let this place down for us is the Wi-Fi. It’s awful. I see a review from 4 months ago and the response did say they would pass on the feedback to management but based on our experience in September I would not expect it to work if you need it. We canceled our plans to visit again for longer in November because of the Wi-Fi issues. The service from the Sun Wi-Fi people is no good either. I spent 2-3 hours of our visit trying to get it to work. It’s not even isolated to the site/pitch we were on. I walked our dogs around the park and it was not working for me. I also tried the $7 per day paid service for faster Wi-Fi and that did not work. They said to me on the phone on Saturday it would be fixed so we tried Saturday night and Sunday morning. Not fixed. They also told us in the office on Saturday that it was being worked on. And the $7? I called them Sunday. Allow 7 or 10 days I think he said for the refund which he had put a “request” in for to billing. Didn’t even sound convinced I would just automatically get it. A chargeback will happen if not, only $7 but that’s not the point!

I will say, lovely staff, clean restrooms/bathrooms. Really pleasant surroundings. The dog play area was *clean* and I appreciate places where dogs are welcome and you don’t walk on poop everywhere.

Checkin was super easy and they were on hand to help if needed on arrival (they said just give us a call). Pull through site very good. It’s the best site we have been on for appearance and surroundings with a lot of longer term RVers staying there.

As the younger tech age RVers grow up, WiFi becomes a necessity so TreeTops it needs properly resolving. I wish we could turn off our phones and not look at the laptop when we are in a really nice location like this, but we can’t do that all day and night most times we are away from home. We have to keep earning the $ to enjoy the time in sites like this!

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