Very disappointing experience with Rebecca at Black Rabbit RV Park. We called ahead to inquire whether the dump station was open and she informed us it was, and that everything was working, but that we had to bring our own wash hose. We showed up, paid, and proceeded to dump our black tank and engage the water. However, no water came out. I called the after hours line (2:30 pm on a Wednesday) and got a call back from Rebecca. When I explained the situation she said that the water must have frozen. I requested a refund but she refused as we had already dumped our black tank (since we had assumed everything was working due to our previous phone call).

While I can understand that Black Rabbit raised dump fees to $20 to be competitive and to support a new system, it’s inexcusable to not have working water for that price. At least be transparent that the water doesn’t work during winter months so that we can at least decide if we are comfortable dumping without a washout or we bring our own water. I was shocked that there was not even an offer for a credit or partial refund, just a flat out refusal with a “not my problem” attitude and a comment of “you already dumped your poop.”