My husband and I got a cabin for the weekend and that day got so cold that there was no water in the cabin. The water pipes got frozen but Stephie & Cesar went out of their way to make sure that we got another place to stay and they were very polite. They made sure we were comfortable during our time there. We are looking forward to staying there again, the cabins are very clean and the grounds are beautiful with an amazing view of the lake in all its Wintry glory..looks like a dreamy Christmas postcard. See you soon..!!