My family and I have always booked multiple cabins. Even having family come to visit from different states and booking. Last time we booked there was so much snow we couldn’t even park the cars in the front of them. Therefor they were not ready. They called a plow. Said it would be appropriately 30 minutes. The plow didn’t show. We asked if maybe we could just get a refund they said yes since the plow was supposed to show up a while ago. 4 days later there was still no refund. I called they gave us only half. The lady I spoke to was very rude. Kept stating we shouldn’t have gotten any type of refund to begin with. I asked to speak to the owners. And still have not been contacted by them.