We just got back from a few days at the resort. Our experience with the owners was less than acceptable. We went in to register and after saying hello, how's it going, were net with a cold stare. I thought, well she didn't hear me. So when we left, earlier than expected, we stopped in to see about a refund on the Moorgate, and we're rudely told they don't give refunds. I said what? And she said 'i SAID we don't give refunds. Well, it always shocks me when I encounter such blatant disrespect and rude behavior. If they are going to do business with the public, they need, no must learn to be kind and respectful. Why are they this way, I don't know. It is our last time there. Too bad. I would give them zero stars if I could.