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Nancy B

10 years ago
1/5

Campsite: Country House Lodging and RV Park

I highly recommend that if you are considering booking at this hotel, you re-think your decision. I booked for one night at the end of July, gave my CC to hold the room as usual, then ended up cancelling (two weeks prior to the reservation). When I received my last CC statement, low and behold, I was charged for the room. I have made at least 5-10 phones calls asking to speak with the manager or owner. I did receive a VM saying that they would credit half the amount. Not acceptable, since I followed their protocol to cancel at least 24-48 hours prior to the reservation. I have tried calling repeatedly and no one calls me back. Obviously customer service is not a priority. BEWARE!! I have now contacted my CC company to see if they are able to dispute and get a full refund for the money. DON'T RELEASE YOUR CC NUMBER TO THIS BUSINESS UNLESS YOU ARE ABSOLUTELY SURE YOU WILL BE ABLE TO STAY!

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