Like another reviewer, parts don't respond to emails either. I have a 2021 32BHDS where the Dinette window just shattered when closing it. While cleaning up the mess of broken glass I noticed that there was a screw drilled in on the inside of the frame which should have been on the outside of the frame. It's obvious it happened during manufacturing chipping the glass which weakened it, then finally, just shattered (see photos). I noticed the chip a few weeks ago since that window don't get used much it went unnoticed. It shouldn't be that difficult to respond.