Beautiful part of the lake. Fairly quiet & a beautiful community center. Unfortunately, the service of those who run the place make it virtually unbearable to enjoy your stay. I have been to Little Glasses for three consecutive years, 2020, 2021 & 2022. The service at the store has been less than average at every encounter. I believe it is ran by an older lady who basically is annoyed by ever customer & makes that evident with her huffing & puffing at any question. It is typically ran by young kids & the older folks are involved where needed. However, leaving a business to young children (teenagers) has left many inconsistencies in their service, none of which THEY are willing to take ownership of. For three years I have tried to overlook their terrible service, but this past week was it for me. I have camped here many times & even rented their community center for my wedding reception. The microwave didn't work (key to serving at a reception), the center had not even been touched in terms of cleanliness, & our guests that stayed in the "cabins" aka trailer houses at the property, were not thrilled. A total of 10 trailer houses were rented for that event & not one person was happy with their stay. not one!! Most overlooked it & left (with no intention of coming back). One had blood on their mattress & the smell of fish was almost unbearable. When she went to the store to discuss it they argued with her & ended up refunding her $14 of her two nights stay. Absolutely ridiculous! The weekend of the 22nd we had rented C22 campsite, but when pulling in noticed there was a family reunion of some sort going on & we asked (via phone) to move our campsite to A10. When the young lady answered the phone, I explained I was here at the campsite but there were a lot of people & I'd like to switch, she said that was fine I could switch to A10. Initially, she didn't even ask my name. So, I said, would you like my name to make the switch, she said Oh, yeah. Took my name & told me A10 had been put on our reservation. Nothing was said about coming in, or anything else. I assumed this was my "check in". On Saturday, we decided to leave our camper for the week & come back next weekend. I call the office, explain we'd like to stay the week. They tell me it's open & the cost. I tell them to book us, and again, nothing was said about coming in. We leave Sunday & the camper stays behind in A10. On Thursday I receive notification that they have billed my card from TWO YEARS ago for the entire stay. When I call, the young lady answers & I explain. She hands the phone to the old lady (who is notoriously known in the area for being more than difficult to get along with), she huffs & puffs & tells me I didn't check in & so they bill whatever is on file because of it. I explain the situation & she says it's posted on the door. When I explain I called from C22 & A10 & obviously wasn't at the front door, her staff should have mentioned I needed to come in, she just explained that they don't do refunds & she'd have to talk to her book keeper. Her service is pathetic, they have ZERO customer service skills & she takes ZERO ownership for any fault of a single thing at the less than par facilities in the first place. TRY OUT CAT FISH BAY, BRIDGE VIEW, OR ALBERTA CREEK. I promise your stay will be more pleasant, in most cases it will be less expensive, & at all of the the other places mentioned the service is by far superior to Little Glasses. We will NOT be back! If I wanted to deal with cranky people, I wouldn't be looking for a getaway to the lake in the first place. If the staff/ownership at Little Glasses is that annoyed with customers, why even do it in the first place?! PATHETIC PLACE TO STAY & they should consider spraying for ants! Not that they'd consider anything beyond the bare minimum! Save your money & go anywhere else!