Had to make spur of the moment plans to stay in Fernley on Thursday night and chose SureStay for the night. The staff were very helpful and friendly, going above and beyond and they are the only reason my rating isn’t a single star. The room was pretty shabby and run down; damaged furniture, broken charging ports, leaking refrigerator-actually had water on the floor from it. What really drove the rating down was the lack of cleanliness; garbage and debris behind the beds, dust on the lamps. We had to call the front desk a number of times to complain about people in the room above us tromping around like soldiers at 12:00, 1:00, and 2:30 in the morning. We will not utilize this facility again, even though it is convenient and the staff is great!