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Kimberly Velazquez

1 year ago
1/5

Campsite: Indiana Beach Campground

Been coming here for close to 10 years. NEVER again. New management in and CHARLIE is the worst. Super inconsiderate, ruined our camping experience for the whole Labor Day weekend. We had a small golf cart incident where he states we couldn’t bring in rentals and yet they don’t rent them there anymore therefore you can only bring your own golf cart BUT when I called over the phone to reserve the spaces like I do every year and was told I had to bring my rented golf cart from somewhere else. So we did. A family of 30. We drove out of our way to pick up a few golf carts and haul them all the way here. Just for us to go in, within the same day they charged us for a golf cart fee, AND took our keys away because they do not accept rented golf carts EVEN THOUGH we were given the wrong information over the phone. So we lost hundreds of dollars on golf carts we couldn’t even use. So upsetting. Charlie did nothing to accommodate to us. Spoke to him a few times. Isn’t a man of his word. Speaks to you like you’re an idiot. Half way though our conversation he left us alone and sent his security guard to finish his conversation and we never saw his face again. Need better management who know how to deal with people and not just walk away. RUDE.UNPROFESSIONAL. BAD MANAGEMENT WONT EVER BE COMING HERE AGAIN. They lost customers of over 10 years. To yogi bear we go!

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