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Kaelynn Lawson

11 months ago
1/5

Campsite: Cracker Barrel - Cleveland, TN

It's like every other cracker barrel food wise. I truly don't know how it has 4.3 stars though in regards to the service. I went in as a one person party at 330pm on a Tuesday. Should be a fairly smooth meal. I waited an hour and a half for my food to come out and watched 3 tables that were seated after me get their food and leave. When my food finally came out I only got one of the two sides and the tenders for the combo platter were so burnt I couldn't eat them. I had added a salad and it never came. They never gave me any bread. And not once in the two hours I was here did they refill my water. I would like to say they did take off the things that they never brought me from my check but did not comp my meal in any way despite it not having one of the two sides it should've come with or any bread when it's supposed to have it. They only removed the things I never got AFTER they brought the check with them on there and I had to ask. Never made any effort to comp the meal despite it not having parts that it should've. Might actually be the worst restaurant experience I've had as I don't usually mind waiting, things being wrong, etc. since I've been on the other side of the coin. Terrible service.

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