Nasty nasty customer service. Would not stay here for free just based on the principle! We have been traveling around the country for three years and sometimes had to change our prebooked reservations and always found the RV parks quite accommodating. Well, not at the Biltmore RV Park. In the morning heading out from Charlotte NC for our prebooked stay of 3 nights our RV fifth wheel literally lost a wheel off the axle while on the highway. Yes, it was scarry, but nobody got hurt. It was around 9:30am. We knew this was a major breakdown, so we asked for a refund since it was hard to know are time frame for getting it fixed and we had a wedding to make in Tampa farther down the line. The answer back by the women was quite nasty with no concern about what had happened. Her response was it was not her fault, and her policy is no refunds. I even asked if she could keep one night’s payment and refund the two nights. She would not consider it. At that point I had to move on and just focus on getting us back on the road. Three days with a significant amount of stress and money we were ready to roll. At this point we realized we could still squeeze in the three nights in Savanah and tried calling the Biltmore to see if something could be worked out. Again, more nasty attitude and the best we could do is have one night stay there. In the end the negativity was so heavy that we booked our 3-night stay at the Red Gate Farm RV Resort 1.6 miles down the road. The nice part of the story is The Red Gate is one of the nicest RV parks we have stayed at in our entire 3 years of traveling! I would not want to have anything to do with this woman who was nasty, rude, inconsiderate unwelcoming and showed no compassion. Not a way to represent the RV Life. Do yourself a favor and book your stay at the Red Gate Farm RV Resort.