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Jennifer J

1 year ago
1/5

Campsite: Palm Canyon Hotel & RV Resort

It's cute on the outside but that's it. Water bugs in the tub, no hot water, unsecured wi-fi, television unwatchable due to poor reception/glitches, my room smelled like a basement. I ordered food but it never arrived and when I inquired at the front desk they said the kitchen was closed. Why didn't anyone say anything at check in and why was I allowed to order and charged for a meal that was never going to come? I still have yet to get an ETA for a refund on the meal.

Update- I finally got my refund, three weeks after i stayed there, for my meal after having to remind them again. In the voicemail they left me they were unprofessional and made sure to take the opportunity to be snarky about getting me a refund after I ordered even though they told me the kitchen was closed. They mentioned the large party on site but did not say anything about the restaurant.

I didn't ask for a discount for my stay and they have not offered. Dragging their feet about this refund and leaving "I told you so" comments is so unprofessional. This hotel is rundown and is the worst place I stayed over my three weeks road tripping through all of California.

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