I am a big review reader and had previously avoided going to this location for purchases because of their not-so-great reviews. While in Florida, I bought some Golden Goose shoes that didn't fit right, so I had to return them at this location when we got back in town. They were busy, but they assisted me in trying to find the size I needed. I ended up with store credit because there was nothing in my size that I liked at the time. After a couple months, we returned the other day to see what they had in store for my husband. Charles greeted us right away and asked if he could assist us. We told him we were just looking around and began looking around. He inquired about our day, making general but genuine conversation. We found the perfect shoe, and while Charles went to find my husband's size, the other sales representative approached us and asked if we needed assistance. Their customer service, particularly Charles's, was excellent both times we visited. I would definitely go back for our next purchases!