The lady at the front desk when we checked in was the rudest person I have ever met. We had to change our date from early July to this past weekend and we knew the possibility would be that we wouldn’t get the same raft or even campsite. When I made the switch the young lady told me we would have a 103.00 credit in the store because we paid for a 6 man raft and had to settle for a canoe instead. When checking in the lady at the front informed me that they don’t do refunds or credits. Which is totally different from what I was told on the phone. So they stole 105.00 dollars from us. I didn’t ask for a refund just make good on the additional amount we were charged. We didn’t cancel a reservation, we rescheduled, so a refund of some sort should have been issued. I plan on persuing this matter much further. This place is definitely not family friendly as far as the way it is run. I am extremely disappointed in this place.