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Hanah

10 months ago
1/5

Campsite: Encore Winter Quarters Manatee

One of our worst encore experiences. Arrived on Christmas Eve and got settled in. Woke up on Christmas with no power. After hours of trying to figure out what was going on, we figured out it was their power box that wasn't working. The office was closed, and we didn’t want to spend Christmas without power, so we decided our best bet was to pack up everything and move to an open spot. We called the following day and told them what happened and the front desk attendant was so incredibly rude. She was upset/annoyed that we moved. She then wanted us to move AGAIN to another spot TWO spots over. And again just met with the most horrendous attitude. We felt so unwelcome and really disappointed with the care we received. We called thousand trails and canceled our reservation and will never again be coming back to this location.

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