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Eric Huels

1 year ago
1/5

Campsite: St. Louis NE-Granite City KOA

I paid online for 4 nights and showed up after the office had closed. I did not take the map left for me out of their night deposit box. Stayed the first night and came back that evening to an empty campsite. Tent and all belongings gone. I called the emergency help number and was told since I didn't take the map they assumed I didn't show up. Well wouldn't you think maybe the guy that registered for 4 nights didn't know to take his map maybe we should call and check. No, not here they packed up all my gear. Punctured my $110 air mattress that was a week old. The manager didn't want to see my receipt which I offered to produce and stated "that could have happened in a week" and that she stood there and watched her people carefully take down my tent. I asked what she was willing to do to make it right and she offered to refund my $32 deposit. Would not comp the remaining 3 days on my stay, so I left. Have yet to inspect the rest of my gear. I do not recommend staying here.

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